Shipping & Delivery
ORDERS
Please review your order details carefully before completing your purchase.
Shipping & Delivery - Canada
We generally process and ship orders within 1–2 business days (Monday–Friday, excluding holidays).
Once dispatched, standard shipping within Canada typically takes 2–8 business days, depending on the destination and carrier service. Expedited shipping options are available at checkout. We ship from Ontario.
Please note that all delivery timeframes are estimates and may be extended during peak periods, promotions, or severe weather.
Shipping Rates
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Free standard shipping on orders over $100 CAD (after discounts, before tax)
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Flat $10 CAD standard shipping on orders under $100 CAD
Any available expedited shipping options and rates will be displayed at checkout.
Order tracking
Once your order has shipped from our distribution center, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear after the carrier scans the parcel.
Orders — Changes & Cancellations
Changes to item selection or size may be requested within 1 hour of placing your order.
Please note:
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Payment method cannot be modified once an order is submitted
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Changes are subject to availability and cannot be guaranteed once processing has begun
To request an update, contact our customer care team as soon as possible at support@moniquemorinlingerie.com
Stock Availability
In the rare event that an item in your order becomes unavailable, you will be notified within two business days.
You may choose to:
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Receive a partial shipment with the in-stock items, or
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Cancel the entire order
You will not be charged for any unfulfilled items.
Customer Care
For any questions about your order or delivery, our customer care team can be reached at: support@moniquemorinlingerie.com
Hours of operation: Monday–Friday, 9:00am–4:30pm EST
Messages received outside of these hours will be answered on the next business day.