Returns & Exchanges
Terms & Conditions:
1. Return Window
- You have up to 30 days from the date of delivery to initiate a return.
- The 30-day period begins on the day your order is delivered.
2. Condition of Returned Merchandise
- Items must be unused and have all original tags attached.
- Products that are received damaged or dirty will not be eligible for a refund, store credit, or exchange.
3. Return Fees
- Returns incur a flat rate of $10.00, which will be deducted from your refund.
4. Exchanges
- Exchanges are processed free of charge.
- The delivery time for your exchanged product may vary based on your location - orders ship from Ontario.
5. Store Credit
- Products returned for store credit are processed without any fees.
- If you select store credit through the returns portal, a gift card will be emailed to the address used for your original purchase.
- Gift cards can only be redeemed on our website.
6. Refunds
- Refund Processing: Once your return is approved, your refund will be automatically applied to your original method of payment within 10 business days.
- You will receive an approval notification once your returned items have been inspected.
Questions?
For any additional questions or further assistance, please contact our Customer Service team. We’re here to help! support@moniquemorinlingerie.com